Accessibility Statement

HEALTHY FAMILIES OF ALBUQUERQUE

1645 University Blvd NE,

Albuquerque, NM 87102

4011 Barbara Loop SE #105a

Rio Rancho, NM 87124

Phone: 505-842-9911

Website: www.healthyfamiliesabq.com

Accessibility Statement Effective Date: April 23, 2026

Our Commitment to Accessibility

Healthy Families of Albuquerque, LLC is committed to ensuring that our website, www.healthyfamiliesabq.com, is accessible to all individuals, including people with disabilities. We believe that access to mental health information and services is a fundamental right, and we strive to provide an inclusive digital experience for every visitor, regardless of ability.

We are actively working to increase the accessibility and usability of our website in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C).

Measures We Take to Support Accessibility

Healthy Families of Albuquerque takes the following measures to ensure accessibility of our website:

Incorporate accessibility as part of our ongoing website review and improvement process
Seek feedback from users with disabilities to help identify barriers and areas for improvement
Evaluate our website using a combination of manual testing and automated accessibility tools
Provide alternative means of accessing our services and information for individuals who encounter barriers
Offer telehealth counseling services accessible from home for individuals who may face physical barriers to in-person attendance

Current Accessibility Features

We have worked to implement the following accessibility features on our website:

Structured page headings to facilitate keyboard and screen reader navigation
Descriptive alternative text on images where applicable
Keyboard-navigable menu and interactive elements
Sufficient color contrast for body text and important interface components
Clear, plain-language content that supports readability and comprehension
Contact information prominently displayed, including a phone number for individuals who prefer or require direct communication

Known Limitations

While we strive to meet WCAG 2.1 Level AA standards, some areas of our website may not yet be fully compliant. Known limitations may include:

Some images may be missing descriptive alternative text
Certain third-party embedded content or widgets may not fully meet accessibility standards
Some documents, forms, or downloadable files may not be fully accessible to all assistive technologies

We are actively working to address these limitations. If you encounter a specific barrier, please contact us directly and we will make every reasonable effort to provide the information or service you need through an alternative method.

Alternative Access to Services

We understand that website barriers can prevent individuals from accessing the mental health care and information they need. If you experience difficulty using our website, please contact us directly — we are happy to assist you by:

Providing information by phone at 505-842-9911
Answering questions via email or written correspondence upon request
Offering telehealth appointments for individuals who cannot travel to our physical locations
Arranging accommodations for in-person visits at our Albuquerque or Rio Rancho offices

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you experience any accessibility barriers, have difficulty accessing any content, or wish to report an issue, please contact us using any of the following methods:

Phone:

505-842-9911

Mailing Address:

Healthy Families of Albuquerque, LLC

1645 University Blvd NE

Albuquerque, NM 87102

Website Contact Form:

www.healthyfamiliesabq.com/contact

We aim to respond to accessibility feedback within 5 business days.

Third-Party Content

Our website may contain content or functionality provided by third-party platforms (such as our website host, scheduling tools, or embedded widgets). While we make every effort to work with accessible vendors, we cannot guarantee the accessibility of all third-party components. We encourage users who experience barriers with third-party content to contact us directly so we can provide an accessible alternative.

Physical Accessibility

In addition to our digital accessibility efforts, both of our physical office locations are designed to be welcoming and accommodating:

Accessible parking and building entry at both the Albuquerque and Rio Rancho locations
Telehealth services available statewide across New Mexico for individuals who cannot attend in person
Flexible scheduling and accommodations available upon request

Please call us at 505-842-9911 to discuss any specific physical accessibility needs prior to your visit.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may wish to contact the following external bodies:

U.S. Department of Justice, Civil Rights Division — www.ada.gov
U.S. Department of Health and Human Services, Office for Civil Rights — www.hhs.gov/ocr

Statement Updates

This Accessibility Statement was last updated on April 23, 2026. We review and update this statement periodically to reflect improvements to our website and any changes to applicable accessibility standards.

Healthy Families of Albuquerque is guided by our core values of Pride, Respect, Integrity, and Fairness.

We are committed to creating a supportive and inclusive environment for every individual and family we serve.