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Terms & Conditions

1. Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the services provided by Healthy Families of Albuquerque, LLC (“we”, “us”, “our”). By accessing our website (healthyfamiliesabq.com) or engaging our services, you agree to be bound by these Terms.
 
2. Scope of Services
We provide therapy services, including individual, family, trauma, EMDR, and telehealth counseling. These Terms apply to all clients and users accessing our services.
 
3. Appointments & Cancellations
Appointments must be scheduled in advance.
Cancellation policies (such as notice period and fees) will be communicated at intake and must be followed.
 
4. Client Responsibilities
Clients must provide accurate personal information and comply with guidelines provided by clinicians. You agree to engage in services respectfully.
 
5. Payment & Insurance
Fees, insurance billing practices, co-pays, deductibles, and payment responsibilities will be outlined in service agreements. You are responsible for any charges not covered by insurance.
 
6. Confidentiality
Client communications are confidential. Exceptions apply when required by law (e.g., risk of harm to self/others, abuse reporting).


7. Intellectual Property
All materials on the website are owned by us or our licensors. You may not copy, distribute, or modify any content without permission.

8. Website Use
You agree to use the website lawfully and not engage in harmful, offensive, or abusive conduct. Unauthorized access or attempts to compromise the site are prohibited.

9. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages. Our liability is limited to the extent permitted by law.

10. Governing Law
These Terms are governed by the laws of the State of New Mexico, USA. Disputes will be resolved in appropriate court jurisdictions.

11. Changes to Terms
We may update these Terms. Updated versions will be posted on the website with a revised effective date.

12. Contact Information
For questions about these Terms, contact:
Healthy Families of Albuquerque, LLC
Phone: 505-842-9911


 
Types of SMS Messages You May Receive
Individuals who opt in to receive SMS messages from Healthy Families ABQ may receive communications including, but not limited to:

  • Appointment confirmations and reminders

  • Follow-up messages regarding scheduled visits or services

  • Requests for additional information or documentation

  • Updates about program enrollment or eligibility

  • Notifications about workshops, events, or community resources

  • Customer service responses to inquiries

  • Optional informational or promotional messages related to programs or services (if separately opted in)

Message frequency may vary depending on your participation in our programs and services.
Standard message and data rates may apply.

 
Text Message Opt-Out

You can cancel the SMS service at any time. Just text "STOP" to the 505-842-9911. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at https://www.healthyfamiliesabq.com/.”

If at any time you receive a text message after submitting a form and wish to no longer receive text messages, you have the right to opt out of any message and any future messages by replying with the words, “STOP” or “UNSUBSCRIBE”. https://www.healthyfamiliesabq.com/
 
Note that message and data rates may apply. Also carrier is not responsible for messages

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